Case Studies

SAPIENS REDUCES COSTS AND IMPROVES CUSTOMER EXPERIENCE FOR FINANCIAL INSTITUTIONS

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Sapiens Reduces Costs and Improves Customer Experience for Financial Institutions Sapiens, a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector, selected WhiteSource for management of its open source components. Since partnering with WhiteSource, Sapiens has freed key resources to concentrate on the company's core business, lowered total cost of ownership and gained greater visibility. Sapiens can now provide its customers with detailed reports immediately, significantly improving the customer experience. "WhiteSource enables us to provide our customers with the comprehensive, open source reports they require, without disrupting our work." Gil Maletski, CTO, Property & Casualty Division, Sapiens Manually Managing and Reporting on 500 Open Source Components Like most software development operations, Sapiens' more than 400 R&D personnel use open source components to speed up software development, shorten time to market and reduce development costs. As a publicly-traded company, Sapiens is required by law to have full knowledge of the open source components in its software. Understanding the licenses associated with these components and their implications are key for the responsible IP management required from a public company. In addition, Sapiens must provide its customers, insurance companies and financial services organizations, with detailed open source reports upon the delivery of a solution and with every new release. Financial institutions are highly regulated and closely monitored. Regulations, such as HIPAA in the U.S. and the EU's upcoming Network and Information Security Directive, are particularly stringent regarding records containing private data. Software vendors that work with financial institutions are required to provide a well-managed and thoroughly documented solution. Since open source components are an integral part of proposed solutions, their use must also be carefully archived and reported. "We always ensured that our open source components were properly documented and managed, but the cost was extremely high," says Gil Maletski, CTO of the Property & Casualty Division at Sapiens. "My team managed the process of adding open source components to our framework. Version updates and security vulnerability alerts had to be tracked manually, which was difficult. And creating open source reports when we needed them was always a headache.

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